Frequently Asked Questions
Everything You Need to Know
Simple answers to the questions we hear most often.
How do I book a chauffeur?
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Fill in our online booking form with your journey details — date, time, pick-up and drop-off addresses. You will receive a confirmation by email within a few minutes. For last-minute requests, you can also reach us directly by phone or WhatsApp.
What happens if my flight is delayed?
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Your driver monitors your flight in real time. If your flight is delayed, your driver waits at no extra charge — up to 60 minutes beyond the scheduled landing time.
What payment methods do you accept?
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We accept bank transfer, credit card and cash. Corporate clients can be invoiced monthly. Payment details are confirmed at the time of booking.
What is your cancellation policy?
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Free cancellation up to 24 hours before departure. For cancellations made less than 24 hours in advance, 50% of the fare applies. No-shows are charged in full.
Do you have baby seats?
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Yes — baby seats and booster seats are available free of charge on request. Please mention the age and weight of your child when booking so we can provide the right equipment.
How much luggage can I bring?
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Our Mercedes V-Class comfortably accommodates up to 7 passengers with full luggage. Our Mercedes E-Class is ideal for 1–3 passengers with standard luggage. For oversized or exceptional luggage, please let us know in advance.
Can you transport ski equipment?
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Yes. All our vehicles have ample space for skis, snowboards and large winter luggage. We regularly transfer clients between Nice Airport and the Alps ski resorts.
What does 'meet & greet' service include?
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Your driver will wait for you in the arrivals hall with a name board. He will assist with your luggage and escort you to the vehicle. This service is standard for all airport transfers.
Can I book a round trip in advance?
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Yes — and we strongly recommend it. Booking both journeys at once guarantees your driver availability and locks in the price. It also allows us to coordinate timing with your return flight.
How long will my driver wait?
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For non-airport pickups, your driver waits up to 15 minutes at no charge. For airport pickups, 60 minutes of free waiting time is included after the scheduled landing. Beyond that, waiting time is billed by the hour.
Do you operate at night and on weekends?
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Yes — our service operates 24 hours a day, 7 days a week, including public holidays. A night surcharge applies between 10 PM and 7 AM.
Who are your drivers?
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All our drivers hold a professional VTC licence issued by the French authorities. They are experienced, discreet, multilingual (French, English) and know the Côte d'Azur region inside out.
Still have a question?
Our team is available 24/7 to assist you.